CS Lofts constructed this double hip to gable loft conversion for a family in Croydon. The additional space allowed us to create two large bedrooms, a play room and a bathroom.
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Hear from the clients
“Really professional company”
“Best builders we have ever worked with”
“Benny and Ben were just fantastic, so easy to communicate with and really friendly”
“We would highly recommend CS Lofts”
– Siobhan and Ricky –
Customer's Journey
Discovery and Initial Contact
Siobhan and Ricky’s journey began with the simple task of browsing online for a specialist in loft conversions. Upon discovering CS Lofts, they felt an immediate connection and decided to set up an initial meeting with Richard, the company’s representative. This first interaction was crucial; it not only conveyed the professionalism of CS Lofts but also their exclusive focus on loft conversions, which greatly appealed to the couple. They received three different quotes in total, but the comprehensive and transparent nature of CS Lofts’ quote, despite not being the cheapest, made the decision clear. As Siobhan would later comment, “Using CS Lofts was a no-brainer for us.”
Communication and Planning
After deciding to proceed with CS Lofts, a WhatsApp group was set up to facilitate easy and quick communication. This platform proved to be invaluable, as it allowed for immediate responses to any queries the couple had, often within minutes. The project was planned meticulously: a double hip to gable loft conversion in their home in Croydon. This conversion would include two large bedrooms, a playroom, and a bathroom—perfect for their growing children and to add value to their home.
Consultation and Preparation
The next step in their journey involved an in-depth, at-home consultation where Siobhan and Ricky could discuss their needs and vision in detail. CS Lofts provided a written quote which included everything upfront, carried out a survey, and prepared the necessary drawings and structural calculations. This thorough preparation phase ensured that all parties were aligned and that the project could proceed without any misunderstandings.
Construction Phase
The actual construction phase took a total of 10 weeks. Throughout this period, Siobhan and Ricky found the builders, Benny and Ben, to be exceptionally professional and friendly. The open lines of communication continued to be a strong point, with the couple feeling well-informed and involved in every step of the process. The CS Lofts team worked diligently and with great respect for Siobhan and Ricky’s home and daily lives, minimizing disruption and maintaining a clean and safe worksite.
Completion and Review
Upon completion of the loft conversion, Siobhan and Ricky were thrilled with the outcome. The new space was not only functional but also beautifully finished, enhancing the overall feel and value of their home. Their review of CS Lofts was glowing: “Really professional company,” “Best builders we have ever worked with,” “Benny and Ben were just fantastic, so easy to communicate with and really friendly,” and a definitive “We would highly recommend CS Lofts.”
Reflection
Reflecting on their experience, Siobhan and Ricky felt that choosing CS Lofts was one of the best decisions they had made for their home. The journey from initial contact to project completion was smooth and even enjoyable, marked by professional integrity and personal care. This project not only met their immediate needs but also promised a lasting impact on their home’s functionality and market value, illustrating the profound effect of a well-executed loft conversion.
Architect’s plans
