CS Lofts constructed this hip to gable loft conversion in Beckenham. The additional space allowed the family to have a new master bedroom with ensuite.
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Hear from the clients
“CS Lofts’ quote was all inclusive and very comprehensive”
“I found the builders really friendly and they just got on with their work really quickly”
“The team were really friendly, easy to get on with, there were no additional extras and nothing was too much trouble”
– Jack and Jill –
Customer's Journey
John and Sarah, a couple from Beckenham, embarked on a transformative home improvement project with CS Lofts, choosing them for a hip-to-gable loft conversion. The project, which promised to add a spacious bedroom and a bathroom, aimed to enhance both the functionality and value of their home. Their experience with CS Lofts, from initial consultation to project completion, spans several stages, culminating in a successful 9-week build phase.
The journey began when John and Sarah contacted CS Lofts after hearing about their reputable service and expertise in loft conversions. CS Lofts responded promptly, arranging an in-person consultation to understand the couple’s needs and assess the potential of their property. During this meeting, John and Sarah were reassured by the professionalism and approachability of the team, who thoroughly explained the hip-to-gable conversion process.
Following the consultation, CS Lofts provided John and Sarah with a comprehensive, all-inclusive written quote. This document was exceptionally detailed and transparent, covering all aspects of the project including materials, labour, and timings. This helped them understand exactly what to expect in terms of cost and scope. Pleased with the clarity and fairness of the pricing, John and Sarah decided to proceed.
The next step involved a thorough survey of their home. CS Lofts’ specialists conducted this with minimal disruption, demonstrating respect for John and Sarah’s space. The survey results were used to prepare precise drawings and structural calculations, ensuring that the design was not only aesthetically pleasing but also structurally sound. These preparations were crucial in setting a solid foundation for the construction phase.
Construction began smoothly when the builders arrived on site, marking the start of the 9-week project phase. John and Sarah were particularly impressed by how quickly the team got to work. The builders were described as very friendly and professional, which greatly reduced the typical stress associated with home renovations. The couple appreciated the team’s effort to keep the site clean and organised, minimising the impact on their daily lives.
Throughout the construction phase, CS Lofts maintained open lines of communication. John and Sarah were regularly updated on the progress, and any questions they had were answered promptly. This level of service, combined with the team’s friendly and accommodating nature, made the couple feel involved and reassured throughout the project.
The completion of the loft conversion marked a significant improvement in John and Sarah’s home life. The new bedroom and bathroom were finished to a high standard, reflecting the quality and attention to detail promised by CS Lofts. The couple was thrilled with the outcome, which not only met but exceeded their expectations.
In their review, John and Sarah expressed their satisfaction, praising the team’s friendliness and the ease of the entire process. They highlighted the absence of unexpected costs and the team’s willingness to accommodate their needs without any trouble. The project, having been managed so well, left John and Sarah more than happy to recommend CS Lofts to others considering similar home improvements.
