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Hear from the clients
CS Lofts recently built my loft conversion. Richard and Sam managed the project exceptionally well. I could not have asked for a smoother experience. The company is professional but also very approachable and took all my considerations into account. All workers were polite and very experienced. They also finished in record time to the highest of standards. I would, without hesitation, highly recommend CS Lofts to anyone thinking of converting their loft.
– Michele –
Customer's Journey
Initial Consultation and Engagement
Michele’s journey to expand her living space began when she decided to explore the option of a loft conversion for her home in Streatham. After some research, Michele chose CS Lofts based on their reputation for quality and reliability. The process commenced with an in-person consultation at Michele’s home, where CS Lofts assessed the potential for a hip to gable conversion. This initial meeting was crucial for establishing a clear understanding of Michele’s expectations and the project’s requirements. CS Lofts provided Michele with a comprehensive written quote, ensuring full transparency regarding costs and the scope of work. This stage also included a meticulous survey of the existing loft and the preparation of detailed drawings and structural calculations.
Detailed Planning and Preparation
The planning phase was marked by meticulous attention to detail, as CS Lofts prepared all necessary documentation to ensure a seamless construction process. This included detailed architectural plans and precise structural calculations that adhered to local building regulations. By setting a strong foundation in the planning stages, CS Lofts demonstrated their commitment to precision and excellence, which significantly reassured Michele about the success of the project.
Construction Execution
The construction of the loft conversion was projected to take 9 weeks. Throughout this period, CS Lofts’ team, led by project managers Richard and Sam, displayed exceptional professionalism and expertise. They managed the project with a focus on efficiency and quality, maintaining a clean and orderly work environment. The workers were not only polite but also highly skilled, contributing to a smooth and unobtrusive building process. Michele appreciated the team’s approachability and responsiveness to her inputs, ensuring that the project reflected her vision and needs.
Effective Communication and Customer Service
Michele was particularly impressed with the level of communication from CS Lofts. The team kept her informed every step of the way, providing updates and responding to any questions she had promptly. This effective communication was pivotal in maintaining a transparent and trustful relationship, which made the entire process smoother and more enjoyable for Michele.
Project Completion and Review
The project was completed within the ambitious 9-week schedule, a testament to the efficiency and dedication of the CS Lofts team. The finished loft was not only functional but crafted to the highest standards, exceeding Michele’s expectations in both design and finish. In her review, Michele praised the CS Lofts team: “Richard and Sam managed the project exceptionally well… The company is professional but also very approachable and took all my considerations into account. All workers were polite and very experienced. They also finished in record time to the highest of standards.”
Conclusion
Michele’s experience with CS Lofts exemplifies a successful customer journey from the initial consultation through to the project’s completion. Her loft conversion not only enhanced the value and functionality of her home but also reflected the high standards of workmanship and customer service provided by CS Lofts. Michele’s emphatic recommendation underscores her satisfaction and trust in CS Lofts, positioning them as a top choice for anyone considering a loft conversion. This project highlights CS Lofts’ ability to combine technical skill with attentive customer service, delivering outstanding results that truly meet the needs of their clients.
Architect’s plans
