CS lofts constructed this hip to gable loft conversion in Bromley. The additional space allowed the family to have a new master bedroom with ensuite.
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Hear from the clients
From the moment we contacted CS Lofts, we were impressed by their responsiveness, expertise and clarity of contracts and communication. Having had building works on various properties previously, we are very familiar with average practice and CS Lofts are anything but. Every trade who worked on the project was skilled, friendly and helpful. The project ran like clockwork and was delivered on time and has exceeded our expectations. Highly recommend.
Kirsty and Alan
Customer's Journey
Initial Engagement and Consultation
Kirsty and Alan’s journey with CS Lofts began when they decided to expand the living space in their Bromley home. Looking to convert their attic into a more functional area, they opted for a hip to gable loft conversion. From their very first interaction, Kirsty and Alan were struck by CS Lofts’ prompt response and professional demeanor. This positive first impression led them to schedule an in-person consultation, which set the tone for the entire project.
During this initial meeting, CS Lofts assessed the property, discussed Kirsty and Alan’s needs, and proposed a tailored solution that would maximize their loft’s potential. The consultation was followed by a comprehensive written quote, detailed surveys, and the preparation of architectural drawings and structural calculations, ensuring all plans were precise and feasible.
Detailed Planning and Design
The thorough planning phase was crucial for Kirsty and Alan, who had previous experiences with building projects and knew the value of meticulous preparation. CS Lofts provided clarity in all contracts and communicated effectively throughout the planning stage, which significantly built their confidence in the project’s success.
Construction Execution
The construction of the loft conversion was scheduled to take 8 weeks. CS Lofts managed the project with exceptional efficiency, ensuring each phase moved seamlessly to the next. Kirsty and Alan remarked on the skill and professionalism of every tradesperson involved. From carpenters to electricians, each team member was not only highly skilled but also friendly and helpful, contributing to a positive atmosphere around the home during the renovations.
One of the standout aspects for Kirsty and Alan was how the project ran like clockwork. Timelines were strictly adhered to, and any potential disruptions were managed proactively. CS Lofts’ organizational prowess was evident, as they coordinated the various trades flawlessly, ensuring that the project stayed on track.
Communication and Transparency
Throughout the loft conversion process, CS Lofts maintained excellent communication with Kirsty and Alan. Regular updates ensured that they were always informed about the progress of their project and any issues that arose were addressed promptly. This level of transparency is something that Kirsty and Alan particularly valued, having experienced less than satisfactory practices in past building projects.
Project Completion and Review
The project was completed on schedule, a testament to CS Lofts’ effective management and the expertise of their team. The final product not only met but exceeded Kirsty and Alan’s expectations. The new space was perfectly executed, blending seamlessly with the rest of their home and providing the additional room they needed.
In their review, Kirsty and Alan praised CS Lofts highly: “From the moment we contacted CS Lofts, we were impressed by their responsiveness, expertise, and clarity of contracts and communication… The project ran like clockwork and was delivered on time and has exceeded our expectations. Highly recommend.” This glowing endorsement highlights their satisfaction with every aspect of the project, from start to finish.
Conclusion
Kirsty and Alan’s experience with CS Lofts exemplifies a perfect customer journey, characterized by professional planning, skilled workmanship, and transparent communication. Their successful loft conversion not only enhanced their home’s functionality and aesthetics but also affirmed CS Lofts’ reputation as a top-tier provider in the loft conversion market. The project’s success serves as a testament to CS Lofts’ commitment to excellence and customer satisfaction.
Architect’s plans
