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Hear from the clients
It took us a long time to have the confidence to have another extension after our previous disaster extension cost us extra thousands & years to correct. We didn’t need to worry, CS Lofts are amazing, professional and friendly. They supported us, answered every question & made last minute changes for us. The loft is stunning, so well built compared to our old house’s loft conversion. My regret? I wished I booked them a year earlier when I first contacted them. I was still nervous as we are a deaf family so communication & trust was important to us. I didn’t need to worry & I absolutely recommend them.
– Cheryl and Mark –
Customer's Journey
Initial Consultation and Engagement
Cheryl and Mark, a lovely couple from Bexley, had long contemplated a loft conversion to expand their home. Their previous experience with a disastrous extension left them cautious and hesitant to embark on another significant home improvement project. However, the need for additional space eventually led them to contact CS Lofts, a company renowned for their expertise in loft conversions.
From the first interaction, Cheryl and Mark felt a sense of professionalism and friendliness from the CS Lofts team. An in-person consultation was promptly arranged. During this meeting, the team listened attentively to Cheryl and Mark’s needs and concerns. They discussed the specifics of a double hip to gable loft conversion, explaining the process in detail and addressing all the questions posed by the couple.
Following the consultation, CS Lofts provided a comprehensive written quote. This transparency and clear communication helped to alleviate some of Cheryl and Mark’s initial fears. The detailed quote allowed them to understand the financial aspects of the project, ensuring there were no hidden costs.
Survey and Preparation
With the quote accepted, the next step was for CS Lofts to carry out a thorough survey of the property. This involved meticulous measurements and assessments to ensure that the proposed conversion was feasible and would meet all necessary building regulations. The survey was a crucial step in the process, and CS Lofts handled it with utmost professionalism, reinforcing Cheryl and Mark’s growing confidence in their choice.
Following the survey, CS Lofts prepared detailed drawings and structural calculations. These documents were essential for visualizing the final outcome and ensuring the structural integrity of the conversion. The couple appreciated the attention to detail and the effort CS Lofts put into getting everything right before the construction phase began.
Construction Phase
The actual construction took 11 weeks, during which Cheryl and Mark saw their loft transformation unfold. Despite their initial nervousness, especially given their previous bad experience and the added complexity of being a deaf family, Cheryl and Mark found the team at CS Lofts to be exceptionally accommodating. Communication was clear and consistent, with regular updates provided through written notes and scheduled meetings, ensuring that Cheryl and Mark were always in the loop.
The team was not only skilled but also flexible, making last-minute changes as requested by the couple. This adaptability was greatly appreciated, as it meant that Cheryl and Mark could have their dream loft exactly as they envisioned it.
Final Outcome and Review
Upon completion, Cheryl and Mark were thrilled with the result. The double hip to gable loft conversion was stunning and far exceeded their expectations. The craftsmanship and attention to detail were evident, and it was clear that the new loft was significantly better built than their old house’s previous conversion.
Reflecting on the entire journey, Cheryl and Mark were full of praise for CS Lofts. In their review, they mentioned, “It took us a long time to have the confidence to have another extension after our previous disaster extension cost us extra thousands & years to correct. We didn’t need to worry, CS Lofts are amazing, professional and friendly. They supported us, answered every question & made last minute changes for us. The loft is stunning, so well built compared to our old house’s loft conversion. My regret? I wished I booked them a year earlier when I first contacted them. I was still nervous as we are a deaf family so communication & trust was important to us. I didn’t need to worry & I absolutely recommend them.”
Conclusion
Cheryl and Mark’s journey with CS Lofts showcases the company’s dedication to customer satisfaction, high-quality craftsmanship, and excellent communication. Their story is a testament to the positive impact a professional and reliable company can have on a home improvement project, especially for customers with specific needs and past negative experiences. Cheryl and Mark’s beautiful new loft stands as a beacon of CS Lofts’ commitment to excellence.
Architect’s plans
