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Hear from the clients
I am very glad we found CS lofts. They arrived on time every day, the team were so helpful and came up with some creative ides along the way. The communication was excellent and we were kept fully informed of progress and what trades where arriving when.
The team were tidy and also thoughtful when it came to our young children (keeping stairways safe etc).
Their price was competitive and finished at exactly the cost they quoted. Finally and most importantly we love our new loft space, every finish was 5 star standard and we would recommend them without hesitation.
– Laura and Ben –
Customer's Journey
Initial Consultation and Engagement
Laura and Ben, a young family residing in Sutton, had recently received approval for their planning application to convert their truss roof into a Velux loft. Shortly after, they were pleasantly surprised when CS Lofts reached out, having noticed the planning application approval. This proactive approach immediately impressed Laura and Ben, giving them confidence in CS Lofts’ attentiveness and dedication.
The next step was an in-person consultation. During this meeting, the CS Lofts team listened carefully to Laura and Ben’s aspirations for their new loft space. The couple was impressed with how the team addressed their questions and explained the loft conversion process in a detailed yet understandable manner. This initial consultation laid a strong foundation of trust and understanding between Laura, Ben, and CS Lofts.
Quote and Survey
Following the consultation, CS Lofts provided a detailed written quote. Laura and Ben appreciated the transparency of the quote, which clearly outlined the costs involved without any hidden fees. The competitive pricing further cemented their decision to proceed with CS Lofts.
With the quote accepted, CS Lofts conducted a thorough survey of the property. This involved detailed measurements and assessments to ensure the feasibility of the conversion and compliance with all building regulations. Laura and Ben were reassured by the meticulousness of this step, which highlighted the company’s commitment to precision and quality.
Preparation of Drawings and Structural Calculations
Next, CS Lofts prepared detailed drawings and structural calculations. These documents were crucial for visualizing the final outcome and ensuring the structural integrity of the conversion. The couple found the drawings particularly helpful, allowing them to see how the new space would look and function. This stage underscored the professionalism and thoroughness of CS Lofts, further alleviating any remaining concerns.
Construction Phase
The construction phase spanned 11 weeks, during which Laura and Ben’s loft conversion took shape. From the outset, the CS Lofts team demonstrated reliability by arriving on time every day. Their punctuality and consistent work ethic impressed Laura and Ben, contributing to a smooth and efficient construction process.
The team’s helpfulness and creativity stood out throughout the project. They proposed innovative ideas and solutions, enhancing the functionality and aesthetics of the loft. Communication was a key strength of CS Lofts. Laura and Ben were kept fully informed about the progress and the schedule of arriving trades, which helped them plan around the construction activities.
Particularly noteworthy was the team’s consideration for the couple’s young children. The builders were mindful of safety, keeping stairways and work areas tidy and secure, minimizing disruption to the family’s daily life.
Final Outcome and Review
Upon completion, Laura and Ben were thrilled with their new loft space. The Velux windows flooded the loft with natural light, creating a bright and welcoming environment. Every finish was of a five-star standard, reflecting the high-quality craftsmanship of CS Lofts.
In their review, Laura and Ben expressed their satisfaction: “I am very glad we found CS Lofts. They arrived on time every day, the team were so helpful and came up with some creative ideas along the way. The communication was excellent and we were kept fully informed of progress and what trades were arriving when. The team were tidy and also thoughtful when it came to our young children (keeping stairways safe, etc.). Their price was competitive and finished at exactly the cost they quoted. Finally and most importantly we love our new loft space, every finish was 5 star standard and we would recommend them without hesitation.”
Conclusion
Laura and Ben’s journey with CS Lofts highlights the company’s proactive approach, dedication to quality, and excellent customer service. Their story is a testament to how a professional and reliable company can transform a home improvement project into a smooth and rewarding experience. Laura and Ben’s beautiful new loft is a shining example of CS Lofts’ commitment to excellence.
Architect’s plans
