CS lofts constructed this hip to gable loft conversion in Catford. The additional space allowed us to create a new master bedroom with ensuite
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Hear from the clients
We recently had a loft conversion from CS Lofts. I would recommend them to anyone. This was our first experience Of getting any building work done and they made the process easy from start to finish. Nothing vas ever too much trouble and we were kept in constant communication. We are really happy with the finished result and so pleased we chose CS Lofts.
– Cat –
Customer's Journey
Introduction and Initial Consultation
Cat’s journey towards enhancing her home in Bromley started when she decided to convert her loft to create additional living space. As a first-time client engaging in building work, Cat was looking for a reliable and supportive construction firm. She chose CS Lofts for their reputed customer service and expertise in hip to gable conversions. The process began with an in-person consultation where CS Lofts assessed Cat’s property and discussed her needs and expectations. This meeting set the stage for a transparent and well-documented project roadmap, which included a detailed written quote, comprehensive site surveys, and professional drawings and structural calculations.
Detailed Planning and Preparation
Following the initial consultation, CS Lofts provided Cat with a written quote that detailed every aspect of the project, ensuring full transparency and helping to set clear financial expectations. The careful preparation of drawings and structural calculations further demonstrated CS Lofts’ commitment to precision and compliance with local building regulations. This meticulous attention to detail in the planning phase reassured Cat that the loft conversion would be handled professionally.
The Build Process
The construction of the loft conversion was projected to take 9 weeks. Throughout this period, CS Lofts’ team worked diligently to transform Cat’s loft into a functional and aesthetically pleasing space. The project team, knowledgeable and experienced, managed the build efficiently, adhering closely to the agreed timeline and making sure each phase of the conversion was completed to high standards.
Communication and Customer Service
One of the highlights of Cat’s experience was the exceptional communication and customer service provided by CS Lofts. Cat was kept in the loop at every stage of the project, ensuring she was fully aware of the progress being made. Her experience reflects CS Lofts’ customer-centric approach—nothing was ever too much trouble for the team, and all her queries and concerns were addressed promptly and effectively. This constant communication eased Cat’s initial apprehensions about undertaking her first building project.
Project Completion and Review
The project was completed within the 9-week schedule, much to Cat’s satisfaction. The finished loft featured high-quality craftsmanship and met all of Cat’s requirements, significantly enhancing the living space in her home. In her review, Cat expressed her delight with the outcomes: “We recently had a loft conversion from CS Lofts. I would recommend them to anyone. This was our first experience of getting any building work done and they made the process easy from start to finish. Nothing was ever too much trouble and we were kept in constant communication. We are really happy with the finished result and so pleased we chose CS Lofts.”
Conclusion
Cat’s experience with CS Lofts serves as a testament to the company’s ability to handle building projects with expertise, care, and exceptional customer service. The successful completion of the loft conversion not only fulfilled Cat’s need for additional space but also contributed positively to her overall quality of life. This project demonstrates CS Lofts’ commitment to delivering top-quality outcomes and ensuring that the customer journey is smooth, communicative, and highly satisfactory.
Architect’s plans
